I have worked in the BPO industry for almost 14 years. I have experience in Quality Assurance and Quality Reporting.
As a Quality Data Reporting Analyst I have experience in :
• Preparation of weekly/daily reports including executive summaries, tables and recommendations to be used by stakeholders
• Administer Databases for data integrity
• Analyzes quality and survey data to identify key performance and satisfaction drivers for decision making and planning in operations
• Forecasts monthly production requirement\s
• Meets with Stakeholders to discuss reporting conditions for quality and meeting goals and improvement
• Design reports that suit different needs of Stakeholders
I handled Quality Data Entry using MS Access; MS Excel
