I am a reliable and results-driven Virtual Assistant with over 6 years of experience in Customer Service, Shopify Support, E-commerce Operations, and Social Media Marketing. I specialize in providing professional email, chat, and phone support while helping businesses manage orders, refunds, returns, replacements, payment concerns, and customer complaints.
I also have hands-on experience managing TikTok Shop return and refund cases, reviewing buyer claims, preparing supporting evidence, and submitting appeals to help protect sellers from unnecessary losses. In Shopify, I assist with store setup, billing concerns, product updates, payment errors, and basic theme-related issues.
I am organized, detail-oriented, quick to learn, and committed to delivering excellent customer experiences. I work well independently, communicate clearly, and always take ownership of my responsibilities. My goal is to become a dependable long-term tea-----------mber who helps your business run smoothly, keeps customers satisfied, and supports continuous growth.
