Hello! I am a dedicated healthcare professional with over four years of experience in the US healthcare system. My expertise includes:
Expert in Prior Authorizations: Proficient in handling requests via phone, fax, and electronic systems (EPAs), ensuring precise documentation and approval processes.
Clear and Supportive Communication: Skilled in conducting outbound calls to healthcare providers and managing customer service inquiries related to insurance coverage and prior authorizations, providing clear and accurate information to patients and providers.
Meticulous Documentation: Experienced in documenting adverse events and product technical complaints, compiling detailed reports for pharmacovigilance teams, and researching and responding accurately to patient inquiries regarding product usage, safety, and efficacy.
Administrative Excellence: Proficient in medical transcribing and managing patient records with extensive experience using various EHR systems (Salesforce, Practice Fusion, CerBo)
Efficient Workflow Management: Capable of preparing doctor's notes, processing referrals, and coordinating with insurance companies to secure necessary authorizations for medical procedures.
Patient Engagement: Experienced in managing social media and executing email campaigns to enhance patient engagement and communication.
Scheduling and Coordination: Adept at scheduling patient appointments, managing calendars, and resolving prescription refill issues to ensure smooth and efficient operations.
With a commitment to providing high-quality support and ensuring patient satisfaction, I am here to help streamline your healthcare operations and improve the overall patient experience.
