Hey! Let's connect! I am a hard-working person who's looking for growth in my success. I am confident in my ability to contribute to the success of your team and satisfy you with my work!
For almost 3 years of experience working in STR and Co-living Companies, I handled:
+ Tenant Outreach
> Reach out to potential tenants via phone, email, or messaging platforms.
> Share details about available units (location, rent, amenities, move-in dates).
> Answer tenant questions about policies, utilities, pet rules, and lease terms.
> Pre-screen leads by confirming income, rental history, and move-in timeline.
> Schedule property tours or virtual walkthroughs.
> Follow up with interested tenants to encourage applications.
> Keep detailed records of all leads, communications, and outcomes.
> Report qualified leads to the landlord/property manager for approval.
+ Customer service
> Secure booking reservations
> Respond on time
> Handle guests' inquiries and concerns
> Handle Airbnb Support Case
> Filing a ticket or aircover claim
> Handle messages and calls
> Handle additional fees and reimbursement
+ Review Manager
> Review reviews
> Dispute reviews
> Respond and write reviews to guests
> Forward important reviews to the maintenance team
+ Monitoring Manager
> Monitor the Security Camera to avoid uncounted guests and Parties
> Monitor the Minute Device to ensure the quiet hours
+ Maintenance Team
> Communicate and coordinate with vendors
> Source out possible vendors
> Restock inventory supplies
+ Basic Admin Task
> Track expenses
> Track Stripe payout
> Pay invoices to the vendors
+ Secure smooth check-in and check-out
+ Make an SOP on a specific case
+ List and update the listing's information
+ Property Management Booking Platforms:
> Airbnb
> Vrbo
> Furnished Finder
> Padsplit
> Turbotenant
+ Property Management Software:
> Hospitable
> Guesty
> Hostaway
+ Vendors' Platform
> Turno
> Taskrabbit
> Lawstarter
> Thumbtask
+ Virtual Work Office
> -----------
> Slack
> Zoom
+ CRM Tools:
> Notion
> ASANA
> Monday
+ Other Tools:
> Chat GPT or Gemini AI
> Microsoft 365
> Google workspace
> Google Map
> Canva
Verified
