Having messy support systems and drowning in admin work?
• Customers waiting for replies.
• Orders getting confusing.
• No system, just constant catching up.
• Unread emails piling up.
• Untracked customer issues.
• Billing confusion.
• Delayed payments.
• No clear process, just daily firefighting.
That’s where I step in. I help small businesses organize their customer support, billing, and backend operations so owners can focus on growth instead of daily firefighting.
Here’s what I take off your plate:
• Email & chat support management
• CRM organization & ticket tracking CRM Organization, ticket tracking & Gohighlevel (GHL) conversation & lead monitoring.
• Order entry & accounts receivable follow-ups
• Billing and subscription support
• Data entry & documentation cleanup
• SOP creation & process improvement
• KPI monitoring & quality assurance
• Client onboarding & follow-up systems
I am a Customer Support & Client Success Specialist with 8+ years of experience handling customer interactions, CRM systems, (Salesforce, Siebel, and GoHighlevel for lead tracking, conversation, and workflow monitoring), order processing, billing adjustments, and QA monitoring across voice, chat and email channels.
I’ve consistently maintained 95-98% CSAT while managing 80–120+ daily interactions, balancing speed, accuracy, empathy and accountability to growing teams in fast-paced environments.
As a former Team Leader and QA Intern, I’ve supported agent development through coaching, feedback sessions, and performance reviews , helping improve both service quality and operational efficiency.
I’m highly comfortable with CRM systems, GoHighlevel workflows, Meta Business Suite (Facebook & Instagram inbox), and structured backend processes. I take pride in being reliable, detail-oriented, and proactive, someone who doesn’t just handle tickets, but strengthens the entire customer experience process.
If you're looking for a Customer Support, CRM, GHL, Meta or Operations Specialist who combines service excellence with backend organization, to help you to scale your business?
Let's connect!
