Hello! I'm ----------- ----------- -----------, a committed Analyst Support Specialist/Customer Service professional hailing from the Philippines. Currently, I'm eagerly exploring rewarding job opportunities within the industry.
Professional Experience:
Analyst Support Specialist | Reps and Co. (Recent Role)
· Assisting market analysts significantly by offering essential support through purchase proposals via Airtable.
· Proficiency in extracting data from associated ticket-selling platforms through web scraping techniques.
· Accountable for weekly documentation of procurement data intended for market analysts.
Global Support Coach -TSR/CSR |Alorica (Previous Role)
· The primary role of a support coach is to provide guidance and assistance to individuals or teams, aiding them in achieving goals and overcoming obstacles.
· We guide and assist TSRs and CSRs worldwide in effectively resolving technical and general issues.
· Assessing the needs and goals of individuals or teams through coaching and evaluations to understand current performance and areas for improvement.
Customer Service Representative |Alorica (Previous Role)
· Serving as the primary point of contact for customers, providing timely and professional assistance.
· Thoroughly investigate issues by gathering all pertinent information and collaborating with internal teams to resolve complex problems.
· Remain informed about industry trends, market conditions, and competitor offerings to enhance customer service.
Adaptable Range of Skills:
· Strong analytical and problem-solving skills.
· Demonstrated capability in offering remote support to teams worldwide.
· Skilled in data management and Proficient in data entry, validation, utilizing database management systems for accurate and secure data handling.
Technical Proficiency:
Airtable | Google Workspace | Microsoft 365 | Windows OS |
Let's connect and explore potential opportunities together!
LinkedIn: -----------.-----------/in/------------------------------------27b73a2aa/
