Hi! I’m Jennifer, a customer support and sales professional with 4+ years of experience handling e-commerce, healthcare, telecom, and B2B campaigns. I’ve worked with international clients across email, phone, and outbound sales support, helping businesses improve customer satisfaction, retention, and overall operations.
My background includes managing high-volume support inboxes, handling disputes and chargebacks through PayPal and Shopify, processing refunds and returns, tracking shipments, and resolving escalated concerns with professionalism and empathy. I also have experience in outbound sales, lead generation, appointment setting, and CRM management using tools like HubSpot, Aircall, and BoldDesk.
I’m someone who genuinely enjoys helping customers while also understanding the business side of support. I know how important fast communication, attention to detail, and problem-solving are in keeping customers happy and loyal. Whether it’s recovering at-risk customers, scheduling demos, or handling hundreds of inquiries daily, I always aim to deliver results without sacrificing quality.
Clients describe me as reliable, easy to work with, adaptable, and proactive. I’m comfortable working independently, learning new systems quickly, and handling fast-paced environments with minimal supervision.
Here are some of the things I can help with:
• Customer Support (Email, Chat, and Phone)
• E-commerce Support and Order Management
• Refunds, Returns, Disputes, and Chargebacks
• Shopify and PayPal Case Handling
• Appointment Setting and Lead Generation
• CRM Management and Follow-Ups
• Retention and Upselling
• Cold Calling and Sales Outreach
• Administrative and Virtual Assistance Tasks
Tools I’ve used include HubSpot, Aircall, Shopify, PayPal, BoldDesk, Richpanel, Google Workspace, Slack, ClickBank, Konnektive, BuyGoods, DHL, FedEx, USPS, UPS, and more.
I’m always open to learning new systems and helping businesses grow through excellent customer experience and reliable support.
