Results-driven Senior Account Manager with a proven track record in managing global accounts and supporting territory managers in lead generation, sales pipeline growth, admin support and client engagement. Demonstrated expertise in providing top-tier email and call support, ensuring timely and consistent responses to global client inquiries and technical assistance. Proficient in managing both new and existing accounts, actively maintaining the CRM database with accurate client communication logs.
Skilled in conducting onboarding training sessions for clients using platforms such as Zoom and Microsoft Teams, showcasing a commitment to client success and satisfaction. Regularly provides comprehensive reporting on client service utilization, analyzes analytic usage reports, and identifies service opportunities to enhance client usage. Proactive in detecting and preventing potential issues, fostering long-term client relationships.
