Customer Relationship Management (CRM):
Pipedrive: Lead management, tracking sales activities, maintaining client communications.
Shopify: Order management, handling shipping details, turnaround tracking, and customer support.
Zendesk & Gorgias: Manage customer inquiries, track support tickets, and enhance customer service
experiences.
Amazon Seller Central: Order processing, inventory updates, and customer interaction for the marketplace
operations.
ServiceTitan: Managing service orders, scheduling, invoicing, and customer communication for service-based
businesses.
Other CRM Platforms: Experience updating client information, tracking orders, generating sales reports, and
monitoring client engagement across various CRM systems.
Communication & Call Management: Proficient in RingCentral, Aircall, and Avaya for both internal and customer
communications.
Technical Skills:
Tracking Platforms: Familiar with tracking shipments through FedEx and UPS.
Microsoft Office: Basic Excel, PowerPoint, and Word proficiency for document and presentation creation.
Canva: Basic design and graphic editing skills
Verified