Hire me, I'm -----------, but you can refer to me as Ert.
I'm a college graduate with a degree in communication.
For my working experience, I spent nearly six years in a well-known E-commerce platform in Southeast Asia, with different roles. My first job was in order management, and then after I was assigned to do a Seller/ partner support position before I became a Dispute resolution specialist, my last job.
In this role, I handle customer and seller concerns, including monitoring order status, providing the current delivery status to them, coordinating with 3rd party logistics and external teams if there is an issue with the delivery, validating return requests, and processing chargeback.
I can contribute more to the job once I start working because I usually discover new ways to improve while on the job.
I hope my job experience and dedication to growth make me a strong candidate for your job offers.
Skills:
E-commerce Platforms: Shopify, Lazada, Etsy, -----------
Customer Support Tools: Zendesk
Google Workspace Tools: Google Sheets, Google Docs, Google Drive, Gmail
Design Tools: Canva
Real Estate Tools: Luxury Presence, GMB, MLS
Project Management Tools: Trello, Slack
AI and Automation Tools: ChatGPT
Annotation and Task Tools: Remotask, Annotation
Content Creation: Blog posts, Newsletters
Social Media and Marketing Tools: Pinterest
