Performance-driven Short-Term Rental and Guest Experience Specialist with hands-on experience in guest management, revenue optimization, dynamic pricing, and multi-channel listing management. Skilled in using platforms such as Guesty, PriceLabs, Airbnb, Vrbo and Zillow to manage reservations, optimize occupancy, enhance pricing strategies, and improve overall property performance. Experienced in handling guest communications, resolving concerns, coordinating maintenance and cleaning operations, managing reviews and refunds, and ensuring exceptional guest satisfaction throughout the guest journey. Possesses a strong analytical mindset with practical experience in calendar management, competitor analysis, OTA optimization, property onboarding, and operational coordination. Organized, proactive, and results-oriented, with a focus on driving measurable business outcomes while delivering outstanding guest experiences and maintaining seamless day-to-day operations.
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