Reports Analysis - Analyze reports to gain insights and understand performance gaps
Coaching and Mentoring - Guide advocates to improve on their KPIs and develop advocates to unlock full potential
Performance Management - Create a robust action plan targeting areas of opportunity and following up with weekly and daily touchpoints to ensure effectiveness and consistency
Discipline Management - Hold advocates accountable and ensure advocates conforms to company standards/policies
Agent Performance Reviews with Client - Articulate agent performance to client, discuss next steps/actions being taken, set timelines, and expected outcomes
Engagement Activities - Help facilitate engagement activities to increase morale and drive specific KPIs
