As an Account Manager 2 at RingCentral, I leverage my analytical skills and ----------- proficiency to manage and grow a portfolio of over 100 clients in the cloud communications industry. I work with a cross-functional team to deliver exceptional customer service, identify upsell and cross-sell opportunities, and ensure customer retention and satisfaction. Previously, I was a Service Desk Specialist at PSI, where I provided technical support and troubleshooting to over 500 users across multiple platforms and systems. I also have four years of experience as a Data Analyst, where I used various tools and methods to collect, analyze, and present data for various business functions and projects. I have a bachelor's degree in accounting and I speak English and Fookien. I am passionate about helping businesses optimize their communications and collaboration capabilities, and I value innovation, diversity, and customer-centricity.
