- Answering to customers inquiries via phone regarding products, services or account information.
- Acknowledging and resolving customers complaints, issue or problems effectively and efficiently.
- Offering information about product services, promotions and company policies.
- Assisting customers with transactions such as purchases, returns, or account adjustment.
- Recording details of customer interaction and transactions in the company's database.
- Upselling and cross-selling.
- Providing technical support or troubleshooting assistance for products or services.
- Receiving and initiating contact with customers with missed payments.
- Negotiating payment plans or settlements with customers to resolve overdue accounts
- Maintaining accurate records of customer interactions, payment arrangements and account statuses.
- Ensuring that all collection activities comply with relevant laws, regulations and company policies.
