Versatile and results-driven Administrative and Operations Leader with over 6 years of progressive experience in high-volume, performance-driven environments within the BPO and shared services industry. Currently serving as a Senior Team Leader at OP360, overseeing a complex construction plan room program with multiple lines of business, including Lead Generation, Document Coordination, and Bidding Support. Recognized for a sharp analytical mindset, strong organizational skills, and the ability to lead cross-functional teams in dynamic and fast-paced settings. I bring a proven track record of managing administrative workflows, contractor onboarding, compliance reporting, and operational improvements — all while maintaining high standards of quality and client satisfaction. As a Certified Tax Technician with additional training in Six Sigma and Business Sustainability, I am committed to driving continuous improvement, supporting strategic business initiatives, and optimizing workflows to enhance efficiency and bottom-line results. I’ve successfully led multi-LOB teams, facilitated training and coaching programs, spearheaded program engagement activities, and collaborated with diverse internal and external stakeholders to align team performance with organizational goals.
