Working for the past 8 years, I have experienced a lot in different accounts and departments. I started as a Technical Support for Apple iOS Devices - handling queries via phone. Then became a Customer Service Representative for a travel account for 3 years, handling queries such as booking, flights and insurance for travel for 3 years via phone, chat and email. I was promoted as a POC/2IC within that 3 years and then moved to a retail/e-commerce program from the same client, still as a POC and then after almost 2 years on the account, I was promoted as a team lead and at the same time moved to the E-Commerce department handling their first back office E-Commerce team in Manila and act as an E-Commerce Coordinator handling their biggest website, maintaining the site, ensuring smooth transactions of the customers.
