Healthcare Virtual Assistant and Customer Support Professional with experience in healthcare BPO operations, prior authorizations, pharmacy support, appeals processing, help desk services, and supervisor escalations. Skilled in handling healthcare documentation, case management, customer support, and back-office operations while maintaining accuracy and compliance.
Strong background in customer service, team leadership, and administrative support with proven ability to work in fast-paced, KPI-driven environments. Adept at problem-solving, communication, and delivering exceptional service to clients and members.
