I am a Business Administration graduate with 5+ years of experience in the Business Process Outsourcing (BPO) industry, specializing in customer service, operations support, and CRM-based workflows across telecommunications, lending, auditing, and eCommerce industries.
I have hands-on experience managing customer and business operations through multiple channels including phone, live chat, and email, using tools such as Zendesk and CRM systems. My work has involved handling high-volume customer interactions, auditing operational data, supporting mortgage and lending processes, and assisting in eCommerce customer service and fulfillment coordination.
Currently, I work as an Operations Support Specialist handling multi-system workflows across eCommerce and lending environments. I manage order processing, invoicing, CRM case updates, and data validation across platforms such as Amazon Seller Central, ERP systems, and Salesforce. My role requires strong attention to detail, accuracy in data handling, and the ability to work across multiple systems simultaneously.
I am highly adaptable, detail-oriented, and focused on improving workflow efficiency and operational accuracy.
