I have been working in the BPO Industry since 2008 and I have handled almost all LOBs for Healthcare Account; Medicare ABCD, BCBS, Humana, Aetna, United Healthcare, Cigna and OptumRx. I have experienced managing incoming and outgoing phone calls, emails and chat bot messages. I also have handled Prescription Refill requests. Faxed documents and sorting and record management. I have talked to both Members and Providers to name a few. Hired as a new member of a training team and the operations as a Team Leader. As a coach, I was able to share the best practices to the newbies.
