Are you looking for a reliable Virtual Assistant who can manage customer communication, support operations, and digital content with accuracy, professionalism, and care?
Hi, I’m Jem, a Customer Support Specialist experienced in handling email and chat support through CRM and ticketing systems such as Helpshift, Zendesk, and Amazon Workspaces. I’ve managed 50–60 daily support tickets, resolved technical and account-related concerns, and supported multiple projects simultaneously while meeting KPI standards and SLA targets.
Beyond customer support, I also create and manage digital content, including video editing for reels and shorts, Canva-based visual designs, and social media content planning and engagement. Managing fan, update, and small business accounts in the past strengthened my creativity, audience awareness, and consistency in brand communication.
<8efe80624d780eba0c6493ec45140364>;CUSTOMER SUPPORT SERVICES:
- Managing real-time customer queries via email and chat
- Providing prompt, clear, and empathetic solutions in line with project policies
- Handling high-volume inquiries and resolving technical/account issues
- Escalating complex or out-of-scope concerns to appropriate teams
- Processing refunds, exchanges, and order inquiries
- Ensuring timely follow-ups and organized communication
- Meeting SLA targets while maintaining customer retention and satisfaction
OTHER SERVICES:
Social Media Management & Moderation
- Account management, content planning & scheduling
- Engagement, caption writing, and Canva-based visual content
Video Editing
- Short-form (Reels, Shorts, TikTok)
- Storytelling, basic transitions & effects
- Tools: CapCut, Sony Vegas Pro, Filmora
Basic Graphic & Photo Editing
- Canva designs using pre-existing themes
- Clean, engaging social media visuals
WHY HIRE ME?
- Strong interpersonal and teamwork skills developed in fast-paced support environments
- Effective time management handling high-volume inquiries daily
- Highly adaptable and quick learner — mastering different tools, mechanics, and investigation processes
- Clear and professional written communication
- Detail-oriented with a strong focus on accuracy and quality
- Tech-savvy with proficiency in Google Workspace and social media platforms
- Creative and resourceful problem-solver
I help businesses maintain organized communication, deliver quality customer experiences, and operate efficiently in dynamic environments. With proven experience managing high-volume support and adapting quickly to new systems, I bring reliability, clarity, and consistency to every task.
Let’s connect and discuss how I can support your business goals!
Verified
