I'm previously working in hotel industry and Airline industry. I believe that I have the skills you are looking for we are booking flight tickets, processing exchange and refunds. Letting guest inform where and which airports / terminal they are departing and arriving. We also making sure that passengers are well informed with what type of aircraft, the duration of flight, flight number and details and other special request like meals on board, wheelchair assistance and etc. And most importantly, we are addressing guest complaints and feedback how they experience from their travel.