Experienced in resolving customer concerns via email and chat, with 5 years of experience working in e-commerce and logistics. Proficient in Shopify and ShipStation for order management, inventory tracking, order creation, store credits, and discounts. Skilled in using shipment trackers to monitor deliveries and ensure timely resolutions. Experienced with Microsoft tools for documentation, reporting, and communication. Committed to helping the company improve customer satisfaction and streamline operations.
