Hi, I’m Trisha, a Guest Experience Specialist with over 4 years of customer service experience, including 1 year supporting Airbnb operations and internal processes.
I specialize in short-term rental guest communication and understand both the guest side and the host side of the Airbnb platform. With my background in Airbnb internal support, I bring valuable knowledge of policies, claims handling, and issue resolution that directly helps protect hosts and maintain strong guest experiences.
Here’s how I can support your STR business:
• Respond to guest messages within 5–15 minutes (Airbnb, SMS, email)
• Handle check-in issues (lockbox, WiFi, access, directions, late arrivals)
• Manage booking inquiries and convert them into confirmed stays
• Resolve guest concerns calmly and efficiently—even during late hours
• Assist with Airbnb claims, disputes, and resolutions to support hosts
• Monitor and respond to reviews using best practices
• Coordinate with technicians, cleaners, and landlords for real-time issue resolution
• Maintain clear documentation and smooth team handoffs
I’ve worked with tools like Hospitable, Notion, -----------, Slack, and Google Workspace, and I’m quick to adapt to systems like Guesty or Hostaway.
What sets me apart is my ability to combine hospitality with platform knowledge. I don’t just respond quickly—I make sure guests feel heard while also protecting the host’s interests. I stay calm under pressure and communicate naturally, not like a script.
My Setup:
• 100 Mbps stable internet connection
• Backup power for connectivity
• Noise-cancelling headset
• Computer + mobile backup devices
If you’re looking for someone reliable, responsive, and experienced in both guest experience and Airbnb systems, I’d love to support your team.
