I have a total of 16 years of work experience. The first 3 years are in the Philippines and 13 years in Singapore. The last job I had was as an Operations Coordinator at Fossil Singapore for over three years. My responsibility as a Coordinator was to oversee the daily operations of the retail stores, do data entry for sales posting, prepare sales reports, be in charge of the Shopify contents, execute admin tasks assigned by my bosses, and manage inventory and logistics. I have a strong background in customer service, having worked as a Customer Service Associate at Fossil Singapore for over five years. We deal more with after-sales handling and resolving repairs and complaints through walk-ins, phone calls, and emails. Also, I have worked as an Apple Products Specialist at BEST Denki Singapore for more than three years. Throughout my career, I have honed my customer service skills and successfully resolved various customer inquiries, complaints, and issues. And I am always striving to exceed expectations. In addition to my customer service skills, I am skilled in adapting to new technologies and software systems. Furthermore, I am a team player who enjoys collaborating with colleagues to achieve shared goals.
