Senior Case Management SME | Legal Operations Consultant
LLB Graduate | 15+ Years Institutional Experience (FCRA, FDCPA, Global CLM)
Professional Summary
I bring strategic professional discipline and a dedicated work ethic developed through 15 years in global corporate environments, including HSBC, Accenture, and direct US Federal Litigation support. As a Bachelor of Laws (LLB) graduate and Civil Service Professional, I provide a highly individualized, empathetic approach to every client, ensuring legal success is built on substantive merit and professional integrity.
I thrive in roles that value procedural excellence and genuine client advocacy over high-volume automation.
My Professional Philosophy: "The Person Behind the Portfolio"
I reject "copy-paste" methods in favor of a concierge-level, human-centered approach to case management:
Individualized Advocacy: I adapt to each client’s personal circumstances—such as adhering to a high-security facility worker’s restricted communication window to build absolute trust.
Empowered Triage: I conduct live walkthroughs for clients with limited digital literacy to ensure they remain informed, active drivers of their own cases.
Forensic Accuracy: I manually reconcile a client’s handwritten lists against 40+ pages of reports to ensure 100% evidentiary integrity for attorney review.
Core Competencies
Federal Litigation SME: Expert-level knowledge of FCRA and FDCPA frameworks.
Forensic Consumer Auditing: Specialist in identifying systematic reporting violations, "Zombie Debt," and illegal account re-aging.
Settlement & Demand Negotiation: Proven track record of auditing plaintiff accounts to initiate "Demand Calls," negotiating with opposing counsel, and executing final settlement agreements.
End-to-End CLM (Accenture): 8+ years managing the full contract lifecycle, including IP preservation and risk mitigation through termination.
Operational Systems: Expert use of Clio, SharePoint, and Microsoft 365 to maintain 100% data integrity.
Verified
