I bring over 6 years of experience as a call center agent, where I developed strong communication skills, a customer-first mindset, and the ability to resolve issues quickly and professionally. Over the last 2 years, I have transitioned into the short-term rental and hospitality space, specializing in guest management.
In my current role, I handle guest messages and inquiries on Airbnb and other major OTA platforms, ensuring timely and personalized responses to maintain high guest satisfaction. I also manage inbound and outbound guest calls, helping to resolve concerns, confirm bookings, and ensure a smooth check-in/check-out experience.
Additionally, I have hands-on experience managing and optimizing listings on Airbnb, VRBO, -----------, and Expedia. I regularly update property descriptions, photos, pricing, and availability to improve visibility and performance across platforms. My goal is always to create accurate, attractive listings that generate more bookings while enhancing the guest experience.
Verified
