With 9 years of extensive experience in the Call Center and Virtual Assistant world, I have held diverse roles such as customer service representative, tier two specialist, trainer, Executive Relations Specialist, and Team lead. My expertise spans both Inbound and Outbound calls, as well as proficiency in handling Chat, email, and text support. I am well-versed in various CRM platforms, including CAP, OKTA-Salesforce, GoHighLevel (GHL CRM), Zoom, Freshbooks and Outlook.
Skillsets:
- Calendar Management:
Used in scheduling and coordinating meetings and appointments for the CEO and potential clients
- Document Management:
Organized and maintained files, records, and documents with a commitment to confidentiality.
- Communication Management: Prioritized and handled incoming emails, phone calls, and various forms of communication.
- Relationship Management: Built and maintained positive relationships with internal and external stakeholders, including clients, vendors, and tea-----------mbers.
- Data Entry
- Social Media Management
- Appointment Setting
- Light Bookkeeping
