Detail-oriented professional with 7+ years of experience in customer service, content moderation, and email support. Proven ability to handle high-volume inquiries, resolve conflicts, and ensure customer satisfaction in fast-paced environments. Adept at multitasking, teamwork, and adapting to evolving industry standards.
WORK EXPERIENCESTASKUS | Quezon City (August 2015 – April 2021)
Content Moderator – Social Media *(-----------)*Monitored and moderated user-generated content to ensure compliance with platform guidelines.
Collaborated with cross-functional teams to improve moderation processes and response times.<8efe80624d780eba0c6493ec45140364>Email Support Representative – Ride-Hailing Service *(-----------)*
Managed 50+ daily email inquiries, resolving customer concerns related to bookings, payments, and service issues.
Maintained a high satisfaction rating through timely and empathetic responses.
WNS PHILIPPINES | Eastwood City (April 2014 – April 2015)
Customer Service Representative – Travel Account
Assisted customers with flight bookings, cancellations, and itinerary changes via phone and email.
Upsold travel insurance and premium services, contributing to revenue growth.
SKILLS
Customer Service & Conflict Resolution
Content Moderation & Compliance<8efe80624d780eba0c6493ec45140364>Email Support
Multitasking & Time Management
Fluent in English & Filipino
Team Collaboration
