Fernando

Customer service representative

Verified

With Timeproof

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $4.16/hour ($732.97/month)

Educational Degree

Bachelor's degree

Availability

Full-time

Portfolio / Website

https://drive.google.com/file/d/1l2JpOphEVJ2w15WBuOfGBkTha5zva5pR/view?usp=drive_link

Top Skills

Chat SupportMicrosoft WordComputer Literacy

Last Active

November 3rd, 2025 (9 months ago)

Member Since

January 29th, 2024

"My Filipino specialist who is absolutely amazing..go get your OFS today!"

Eden Einav

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About

Dear Sir/Madam,

I have accumulated 15 years of experience working as a customer service representative in the BPO industry.

Currently, I am a full-time Customer Service Representative (CSR) for an online gambling platform. In this role, I am responsible for assisting customers through various online communication channels such as chat, email, and calls. Additionally, I actively engage in cross-selling our new promotional products to all our valued customers.

Furthermore, I serve as a KYC (Know Your Customer) officer, conducting thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments. My responsibilities include making recommendations regarding the risk posed by higher-risk clients worldwide. This involves requesting identification, proof of address, and the source of funds, as well as monitoring account activity.

Thank you for considering my extensive experience and qualifications

Sincerely,

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