I am a Corporate and Leisure Travel Team Lead/ Consultant since 2015 and my expertise lies in coordinating and booking flights/ accommodation/transportation reservations for individuals and groups while responding to and resolving customer questions and concerns.
I have 10 years of experience in a BPO company and been an Escalation Specialist. I am a TICO (Travel Industry Council of Ontario) Certified with Certification Number-----------.
I am very passionate about attending to clients' unique needs as I employ my resources and experience to help them enjoy smooth traveling. I have a various booking platforms experience for flights (Amadeus, Sabre, Apollo, Worldspan, Galileo, AgentConnect, Srpk)/ Hotel (Cvent and Softrip) and Ground transportation services.
Holding a Bachelor’s degree in Arts and Communication.
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