With nearly 3 years of BPO experience under my belt, my employment skills have been finely enhanced. Beginning in the healthcare sector as a customer service associate, I skillfully managed a high volume of calls daily, ensuring each interaction was efficient and satisfactory. Transitioning to the ITO industry, I spent 2 years as a tech support level 1, where I excelled in handling inbound calls and providing comprehensive assistance to end users via chat and email. My proficiency extended to navigating the ServiceNow portal, where I efficiently resolved self-service tickets. Recognized for my competence, I earned a promotion to tech support level 2 in 2022. In this role, I demonstrated strong problem-solving skills, making outbound calls to troubleshoot complex issues related to computers, printers, Outlook, and various applications. Moreover, I consistently managed over 40 self-service tickets daily, showcasing my ability to thrive in fast-paced environments while maintaining quality standards.
