I have accumulated eight years of professional experience, primarily within the BPO industry, focusing on customer service. Initially, I served as a customer support representative, handling phone, email, and live-chat inquiries. Subsequently, I transitioned into the role of a quality analyst, responsible for monitoring calls and live chats, delivering coaching sessions, conducting root cause analysis, and formulating action plans during business evaluations.
Progressing further, I assumed the position of a Customer Experience Manager, where I oversaw and provided direction to the team in their day-to-day activities. My key strengths lie in my adaptability, adeptness at multitasking, and my unwavering commitment to excellence; I consistently strive to surpass expectations rather than settling for mediocrity.
