As a dedicated and results-driven customer support and technical support professional, I bring over 8 years of experience in providing exceptional service across North America (NA) and the Europe, Middle East, and Africa (EMEA) regions. My expertise spans customer service, technical support, and team management, with a focus on building high-performing teams and optimizing operational processes.
Currently, I serve as a Team Manager for a UK-based team in the customer support sector, specializing in the supply chain industry. In this role, I leverage my leadership skills to drive team success, promote professional development, and ensure exceptional service delivery.
My experience includes 2 years of technical support with Comcast and 2 years as a customer service representative at AT&T, where I developed a strong foundation in telecommunications, electronics, and mechanical systems. I also have a comprehensive understanding of financial accounts, order/inventory management, and logistics.
I am a certified Six Sigma Yellow Belt from AIGPE and hold the Manufacturing and Service Operations Professional certification, which has equipped me with the tools and methodologies to continuously improve operational efficiency and customer satisfaction. My dedication to performance excellence has led to multiple promotions, underscoring my ability to lead by example and consistently deliver results.
Key Skills:
Leadership & Team Development
Customer Support & Technical Support
Telecommunications & Electronics/Mechanical
Supply Chain & Logistics Expertise
Process Improvement (Six Sigma)
Order & Inventory Management
Financial Account Management
Multinational Experience (NA, EMEA, UK)
