I have over 5 years of experience in customer support, quality and crypto. I started in collections, moved into quality assurance and later worked in technical support. Most recently, I became a Subject Matter Expert in a crypto platform, supporting escalations and improving processes.
As a Collections agent I handled around 100 outbound calls daily. As a QA I audited an average of 50 calls per week. In my Technical Support and Crypto Support roles, I managed 10–20 customer inquiries per day, resolving issues and supporting escalations.
