Customer Support Professional with experience supporting Airbnb guests through phone, chat, and email. Maintained a 95–100% QA score, ranked Top 2 in CSAT across the department, and was recognized as Top Performer and Top Agent within my cluster. Skilled in resolving reservation concerns, booking issues, refunds, and escalations while delivering exceptional guest experiences. Seeking a long-term remote opportunity where I can contribute through excellent communication, reliability, and problem-solving.
