Previously, I worked as a Reservation Coordinator and Partnership Development Specialist at Met Boston Limo. Here, I report directly to the COO and CEO where my duties involve managing all aspects of client bookings—handling inquiries, payments, logistics, and live GPS tracking to ensure top-tier service. Additionally, I focused on building and maintaining relationships with potential partners e.g. travel coordinators, wedding planners, significantly increasing leads and revenue.
In my previous role at PushAMZ as a Customer Service Operations Specialist, I handled store issues and customer complaints, achieving a 90% client satisfaction rating. I communicated with over 60 clients weekly and regularly met with them via video conferences to keep them informed. My expertise in Google Workspace, Microsoft Office, and various CX platforms, along with my commitment to integrity, empathy, and positive communication, helped me succeed.
At Entripy Custom Apparel Inc., I managed over 50 orders daily, ensuring clear communication between the proofing team and customers. My responsibilities included stock management, order approvals, and suggesting improvements to meet sales goals both short and long-term. This role improved my organizational and communication skills and deepened my understanding of operational processes.
These experiences have sharpened my problem-solving abilities, dedication to continuous improvement, and passion for expressing my love in outstanding customer service.
