I am a highly skilled admin assistant with almost 6 years experience particularly in general admin support and customer service industry. I have a strong background in advance customer service, email and calendar management, data entry, CRM management, and bookkeeping.
I started working as a customer service representative a few years back in a BPO company. Some of the accounts I had the chance to handle with are Tracfone, Sears Rewards, Telstra (AU), and Gympass (as a team leader). Locally, I also had previous experience working in a legal office and was assigned an admin and personal assistant to a prosecutor.
As an admin assistant, I always see to it in delivering the best results that are expected by my clients. I always try to understand the need and importance of the skills required in a specific task in order to produce results more than what is expected. All throughout, I have honed some skills such as time management, multi-tasking, attention-to-details, and accuracy that are vital with this role.
I always make sure that all instructions given to me are well-noted and documented. I have also learned proper task management without the help of work management tools, categorizing from urgent to low-priority while ensuring 0 number of backlogs.
Within this role, I have gained proficiency in usage of some basic and common tools such as Google, Google Docs, Microsoft Office, Slack, TechSmith, Broker Engine, Adobe, Small PDF, iLovePDF, Canva, ZenDesk, Avaya, Siebel, 3CX, Zoom, Grammarly, and various CRM systems.
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