Virtual Assistant and Customer Support professional with over a decade of experience in corporate and remote environments. With extensive experience working with international clients (US, Europe, and Asia-Pacific), I specialize in streamlining operations, managing customer relationships, and keeping projects on track. Whether you need help managing complex order pipelines, resolving high-priority customer escalations, or handling day-to-day administrative tasks, I have the experience and toolset to jump right in and deliver results.
My ultimate goal is to take the administrative weight off your shoulders so you can focus entirely on scaling your business.
Core Areas of Expertise
• Virtual Assistant & Admin Support
- Calendar management, meeting coordination (minutes & scheduling), email management, data entry, record auditing, and file organization.
• Customer Support & Escalations Email, chat, phone, and video support
- Experienced in technical troubleshooting, handling high-priority billing/account inquiries, and managing Zendesk and Gorgias ticketing systems.
• Order & CRM Management
- End-to-end order processing, tracking, and fulfillment utilizing e-commerce platforms like Shopify and Oracle NetSuite.
• Project Coordination & Team Leadership
- Former Escalations Team Lead and Project Manager at Accenture. Highly skilled in managing timelines, coordinating with cross-functional teams, and generating status reports.
• Human Resources & Recruitment
- Experience in employee records management, initial candidate screenings, and phone interviews.
Software & Tools Portfolio
• Productivity & Collaboration: G Suite, MS Office, Slack, Loom, Asana, Trello, Airtable, Microsoft Teams, Citrix
• Customer Support & Communication: Zendesk, Gorgias, Dialpad, Cisco Jabber E-commerce, CRM & ERP: Shopify, Oracle NetSuite, Luxor, WOS, Loop, Vesyl, Rise AI, DevRev
Why Hire Me?
• Technical Problem Solver: Thanks to my IT background, I can easily troubleshoot basic software, device, and network connection issues.
• Excellent Communicator: Confident and professional in both written and verbal English, with a strong background in handling diverse client cultures.
• Reliable & Proactive: I don't just wait for instructions. I look for ways to optimize processes, document workflows, and make your business run smoother.
