In over 2 years of my experience working as a customer service representative, part of my day to day activities is to take in calls, received live chats, reply via Facebook messenger, write and send emails update. I assist customers with their mobile and broadband issues, perform troubleshoot if required, provide solution and offer new products to existing and/or new customers. We also track order, process refund and escalate the concern if needed.
Notably, I excelled in inbound/outbound call handling, consistently exceeding expectations in complaint resolution and exceeding customer satisfaction goals. My strength lies in my ability to actively listen, thoroughly understand customer needs, and identify the root of concerns to tailor optimal solutions.
