Hello there, I'm Tiffany -- a reliable, organized, and proactive Executive & Opertaions VA from the Philippines. For 6+ years, I have been helping healthcare providers and e-commerce entrepreneurs in their day-to-day operations, improve efficiency, and deliver excellent customer and patient experiences. I support healthcare providers and e-commerce businesses by managing essential administrative, operational, and customer support tasks that keep their businesses running smoothly.
For healthcare providers:
My goal is to help healthcare teams provide better patient care through accurate appointment scheduling and coordination, insurance verification, claims processing, claims status follow-ups, patient education on insurance eligibility and coverage, provider coordination, and patient care documentation.
For e-commerce businesses:
I provide reliable support with order management, order processing, fulfillment coordination, shipment tracking, product listing updates, customer service assistance, and day-to-day operational tasks. I also assist with technical support activities such as software reviews, testing, process documentation, and improving workflows to help businesses operate more effectively.
Tasks I can help you with:
General Administrative Support
Executive Virtual Assistance
Medical Virtual Assistance
Healthcare Administration
Case Management
New Client Intake Coordination
Admin Data Processing
Inbox & Email Management
Calendar Management
Lead Generation
Appointment Setting
Customer Service
Customer Support Management
Invoicing and billing support
Ticket Management and CRM updates
Escalation Handling and Problem-Solving
Appointment scheduling
Patient Coordination
Medical Insurance Operation support
Insurance verification and eligibility checks
Claims processing and claims status follow-ups
Patient education on insurance coverage and benefits
Client Communication support
Patient Records Management
Patient Care Documentation
Data Entry and Data Validation
Healthcare workflow coordination
Case documentation
Merchant Support
E-commerce operation support
Order management
Order processing
Order fulfillment
Order tracking & customer follow-up
Shipment tracking
Product listing and updates
Issue Investigation and Issue Resolution
Service request management
Customer service support (phone, email, and live chat)
Call handling (inbound calling / outbound calling)
Social media content creation
Digital marketing (email marketing)
Graphic design
Moible App Testing & Review
Software Review & Testing
Customer Issue Resolution
Functional Testing
Regression Testing
Technical Documentation
Quality Assurance monitoring
Process documentation and workflow coordination
Standard Operating Procedure (SOP) development
Project management & task coordination
Online research and data analysis
Operational reporting
Industries I have supported:
Mental Health & Healthcare Services (Psychotherapists), eCommerce & Online Marketplace Operations, Technology & Software Support, and Customer Service & Client Support Operations
Tools I'm proficient at:
Notion, Zendesk, Athena, Klaviyo, Athena, Shopify, Aliexpress, eBay, Canva, CapCut, Adobe Photoshop, Figma, Loom, Slack, Zoom, WhatsApp, -----------, Microsoft Teams, Google Meet, Zoho, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Drive, Docs, Gmail, Forms, Sheets, Calendar), Calendly, Docusign, Hubstaff, VPN, NordPass, ChatGPT, Claude AI, Google Gemini, Notion AI, Perplexity AI, Canva Magic Studio
My availability:
I am available to support your business full-time or part-time within US business hours Monday to Friday (PST, EST, and CST), including AU/NA, Canada, UK, and EU time zones to provide dependable support when you need it most.
Invite me for an interview.
I bring a combination of administrative expertise, healthcare support knowledge, e-commerce operations experience, technical adaptability, and customer service skills to help your business run more efficiently. Message me today and let’s have a chat soon.
