Hi, I’m ----------- ----------- -----------, a graduate of Bachelor of Secondary Education Major in English. I do have 5 years of experience in customer service as a billing specialist. I handle various billing inquiries such as explaining the charges, addressing discrepancies, providing payment options, collecting and process payments, and also up sell products and services like cable, internet and phone service. I also worked as a Sales Development Representative wherein my job is to primarily make outbound calls to a list of prospects or leads provided by the company. I use scripts or guidelines to ensure consistency in my messaging. I also promote the products or services offered by our company, which is the US Medicare health Insurance, provide information about features, benefits, pricing, and any promotional offers to encourage interest and sales. I am trained to handle objections professionally, address concerns, and overcome resistance to persuade prospects to consider the offer.
