I have experience working in the BPO industry for over 4 years in international accounts here in the Philippines.
I worked as a Customer Representative before in Sutherland Global Services (Amazon US), TaskUs (e-commerce), and also IQor (Metro by T mobile)
which drives me to gain experience and extensive knowledge in assisting customer concerns and providing very good resolution which gives them 100% satisfaction.
I worked as a Property Management VA in the US part of California for a year which gave me extensive knowledge and experience in creating lease agreements, rent increases, changes in terms of tenancy, extension of leases, managing emails, uploading property on the website, scanned mail, updating information in Appfolio increases or extensions, process applications, call operator inbound/ outbound assist tenants and owners concerns as well on a specific property.
I use tools:
-Appfolio
-Excel to track who requested showing
-Google Tools/ Email Calendars and email management
-Asana
-Microsoft Tools
- PDF changer on scanned mail
As a Virtual Assistant, I excel in providing efficient administrative support, managing calendars, and coordinating tasks seamlessly with a strong grasp of productivity tools and excellent communication skills. I'm dedicated to optimizing operations and delivering high-quality results. My adaptability, attention to detail, and commitment to confidentiality make me a valuable asset in a fast-paced virtual environment, ready to contribute to your success.
