Has 15+ years of experience as Business Development Manager, Head – Sales Dept., Client Relations Manager, Customer Service Manager, Customer Experience, Negotiation, Customer Care, Account Management, Operations Head, Human Resources, Talent Acquisition, Recruitment and Selection, Training & Development, Management & Business Consulting and Operations. Have been in the Recruitment, Human Resources, Talent Acquisition and Management Consultancy for almost a decade now and still counting, supporting various industry sector both for local and international requirements. Have been in the BPO (Business Process Outsourcing (Call Center) for more than 15 years and still counting. Have handled various campaigns, projects and accounts. Exposed in doing hard core sales activities, telemarketing, customer services, technical support, recruitment process
outsourcing, back office support, virtual support and much more. One of the pioneer who started running a 501 C3 Non-Profit campaign in the Philippines to support various solicitation campaign of a very well known non -profit organization in the US.
We were only 13 member then we’ve grown the team into 50, then to a 100, to a 1000 agents. Bachelor’s degree holder in Political Economics (Political Science and Economics), Polytechnic University of the Philippines. Knowledgeable in the following programs: MS Office (Word, Excel, Powerpoint), CRM for Marketing/Sales, Sales Navigator, Apollo and like programs. Highly-accomplished professional; ability to contribute to the company’s objectives and attain established targets. Highly organized, skilled and motivated; ability to handle a group/team and help them out to be motivated and provide them with skills that they need. Results-driven; consistently delivers and exceeds expectations. Focused; ability to enhance performance even under high-pressure situations. Conducts end-to-end recruitment process and new employee/on-boarding orientation. Provides training and learning to each member of the organization. Professional and work with utmost integrity, honesty, respect, transparency and discipline.
