Ecommerce Operations & Brand Scaling Specialist | Customer Support, Fulfillment & 3PL Coordination
I help ecommerce and dropshipping brands stay organized, responsive, and ready to scale — managing the operations and support work that keeps a growing brand running smoothly behind the scenes.
I've worked directly with founders and lean teams across Australia, the US, Canada, Norway, and the UK, handling customer communication, order management, and logistics coordination so they can focus on growing the business instead of managing daily fires.
Core focus areas:
Ecommerce operations & brand scaling support
Customer service across email, live chat, and social media DMs
Order processing, returns, exchanges & tracking management
Dropshipping workflows — supplier coordination, order syncing, tracking uploads
3PL coordination across manufacturing, warehouse & customer touchpoints
Carrier issue resolution & follow-through until fully resolved
SOP creation, inbox organization & workflow systems
Subscription support & customer retention
Sales & affiliate program management
What I bring to a team:
A calm, systems-driven approach to high-volume support and ops
Strong communication and problem-solving under pressure
Experience building clean, scalable backend processes from scratch
Reliability as a long-term operations partner, not just a task-doer
Tools & platforms:
Shopify, Zendesk, Richpanel, HubSpot, Klaviyo, Mailchimp, Aircall, Meta Business Suite, TikTok Shop Seller Center, Instagram, Facebook, ShipBob, Brightpearl, ParcelPanel, Figma, Canva, DeepL, Google Workspace, Slack, and AI-powered automation tools.
Whether you need someone to clean up existing chaos or help scale a brand that's already growing fast, I bring the structure and follow-through to keep operations tight and customers happy.
