Hi, I’m Maria— A Customer Experience Specialist focused on helping businesses stay organized, improve customer relationships, and streamline daily operations.
With experience in lead generation, social media management, and procurement, administrative support, customer service, order processing, I help business owners save time, improve workflow efficiency, and maintain excellent client communication.
Here’s how I can support your business
• Lead Generation & Follow-Up
Generate and qualify leads, manage follow-ups, and help businesses build stronger sales pipelines using Go High Level and strategic outreach systems.
• Social Media Management
Support real estate businesses through content management, audience engagement, lead nurturing, and online brand presence.
• Associate Buyer Experience
Currently working as an Associate Buyer for a company specializing in recovering rare earth materials from end-of-life products. This role strengthened my communication, negotiation, supplier coordination, and procurement management skills.
• Problem-Solving & Conflict Resolution
Handle customer concerns professionally and proactively while maintaining strong relationships and protecting brand reputation.
I take pride in being reliable, detail-oriented, and proactive — helping businesses stay organized, improve customer satisfaction, and focus on growth while I handle the operational support behind the scenes.
• Customer Support & Client Relations
Provide professional support through email, chat, and phone while ensuring customers receive timely resolutions and a positive experience.
• Order Processing & Administrative Support
Manage order fulfillment, process documents, verify shipping details, coordinate with suppliers and couriers, and ensure operations run smoothly behind the scenes.
• CRM & Helpdesk Management
Experienced in using platforms such as Salesforce, Google Workspace, Oracle, Go High Level, Slack, Microsoft Dynamics, to manage customer interactions, organize records, and track leads efficiently.
Let’s connect and see how my skills and dedication can contribute to your business success.
