Hi! I'm Ailyn, a Customer Service Representative and Virtual Medical Assistant with 4+ years of customer service experience, including 2+ years supporting a major U.S. healthcare insurance account. I have experience in phone, email, and customer support, patient scheduling, insurance verification, billing inquiries, CRM, data entry, and eCommerce order processing, tracking, and troubleshooting.
I'm detail-oriented, reliable, and committed to providing excellent customer service while ensuring every customer has a positive experience.
