BPO EXPERIENCE 6 YEARS ( SALES REPRESENTATIVE/CSR/SUBJECT MATTER EXPERT, TEAM LEADER/MANAGER )
ACCOUNTS: TRAVEL ACCOUNTS ( EXPEDIA CHASE AND TRAVELPERK )
Results-driven Travel and Customer Support Professional with over 6 years of experience supporting business and leisure travel accounts in BPO and remote-ready environments. Highly adaptable in handling travel operations, administrative tasks, and virtual assistant responsibilities, ensuring smooth day-to-day support for clients and teams.
Experienced in managing hotel and flight bookings, itinerary coordination, inbox and calendar support, data entry, documentation, reporting, and CRM updates, alongside high-volume customer interactions via chat, email, and voice. Known for strong attention to detail, excellent organization, and the ability to prioritize tasks efficiently in fast-paced environments.
Former Team Manager and Subject Matter Expert for a global travel platform, with hands-on experience in coaching, escalation handling, performance tracking, and process improvement. Comfortable supporting executives, managers, or premium clients with both customer-facing and backend administrative work.
Tech-savvy and reliable, with proficiency in Zendesk, CRM systems, online booking platforms, Google Workspace, Slack, WhatsApp, and AI tools to streamline research and task execution. Recognized for clear communication, thoughtful problem-solving, and the flexibility to support evolving business needs in long-term Virtual Assistant and Travel Concierge roles.
