? Are you currently in need of reliable customer support for your business?
? 8 years of Customer Support experience handling inbound and outbound calls
? Delivered high-quality customer service in a fast-paced BPO environment
? Managed billing concerns, account updates, and service inquiries accurately
? Resolved customer issues efficiently while following company policies and procedures
? Consistently met KPIs such as AHT, QA, CSAT, and attendance
? Demonstrated strong communication skills and customer empathy
?? Maintained accurate call logs and documentation using CRM tools
? Performed outbound calls for follow-ups, verifications, and customer retention
? Adapted quickly to new systems, tools, and process changes
? Handled escalations professionally and maintained a positive customer experience
Customer Support Tools Expertise
? Slack ? team communication & collaboration
? Canva ? basic graphic design & content creation
? Google Workspace ? Docs, Sheets, Gmail, Calendar
? Office 365 ? Outlook, Word, Excel, Teams
? Trello ? task management & workflow tracking
? Zendesk ? ticketing system, live chat & email support
? Open to inquiries?message me
