-Provide support to all the company's software applications as reported by the Service Desk including in-house, externally purchased and client-owned applications.
-Conducts preventive maintenance to ensure that all applications are up-to-date and comply with the company's security standards.
-Performs regular audit and maintains the company's software inventory & configuration management.
-Provides regular reports about system uptime, i-----------/outage trends and i----------- report if necessary.
(Identity Access Management)
-Administer of functional accounts across multiple system and applications. This includes on-boarding / offboarding, i-----------/problem management associated with access entitlements and terminations as well privileged access management
-Ensures access is provisioned and deprovisioned timely and accurately.
(Global IT Support L1)
-Have been handling service desk request tickets and queries via Freshservice with Ubiquity Corporation while dealing with other internal departments and programs.
-Identifying customer issues and diagnosing the root of the problem. Providing basic troubleshooting and guidance to customers in resolving their issues.
