Hi, I’m -----------! Thank you for taking the time to visit my profile. I am a Bachelor of Science in Business Administration graduate, majoring in Marketing Management, and I currently work as a Social Media Manager for platforms like YouTube, Instagram, Facebook, TikTok, and Pinterest. My passion for creativity and communication has helped me develop strategies to grow engagement and build meaningful connections with audiences. I bring over two years of experience in the BPO industry, specializing in inbound and outbound calls, live chat support, and technical assistance for a healthcare account. I consistently exceeded KPIs by providing excellent customer experiences, demonstrating my strong communication, problem-solving, and organizational skills. In addition, I’ve worked as a part-time ESL teacher, enhancing my ability to communicate effectively across cultures. Key Skills and Tools:• Social Media Management: SocialBee, Zoomsphere, Canva, CapCut, Adobe, YouTube, and ChatGPT• Customer Service and Technical Support: Salesforce, Avaya, Softphone, Sprinklr, Live Chat, and Email• Business Tools: Microsoft Office Suite (Excel, PowerPoint, Word), Google Workspace, Zoom, and ClassIn• Content Creation: Video editing, graphic design, and copywriting• Languages: Fluent in English, Tagalog, and Cebuano (verbal and written) Hobbies and Interests: In my free time, I enjoy sketching, painting, and playing the guitar, which further inspires my creativity and problem-solving in work projects. Why Work With Me? My goal is always to exceed expectations, whether it’s delivering exceptional customer service, creating impactful social media campaigns, or providing technical support. I am adaptable, detail-oriented, and passionate about delivering results that align with your business needs. Rates are negotiable based on your project requirements. Let’s work together to achieve your goals!
